Monitor changes and always stay up-to-date on what’s happening with your helpdesk. FreddyĬreate a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.Įasily manage agent shifts across time zones Let Freddy suggest canned responses to help your agents respond to tickets faster. Let Freddy suggest solution articles to your agents to help them respond to tickets faster. FreddyĪutomatically predict basic ticket fields like Type, Priority & Group and other custom ticket fields. FreddyĪutomatically respond to email tickets with relevant solution articles. Guide agents through pre-configured steps to help resolve customer queries faster. Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.Įxtend your support capabilities by building apps customized for your business. Show agents the solution articles that a customer opened before they created a support ticket. Segment customers for personalized support Provide or restrict access to your agents at granular levels.Ĭreate or bring in business-critical data right inside your Freshdesk.Ĭreate powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data. Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.Īutomatically assign tickets to all available agents in a group in a circular fashion.
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